Delivery 

Our delivery service spans across South Africa, utilising the network of The Courier Guy, RTT Courier IT, Aranova Couriers and DSV. Once an order has been processed (see Order Processing Time below), deliveries are typically fulfilled within 2 – 5 working days, Monday through Friday (excluding public holidays). Shipments to outlying areas may experience an additional delay of up to 24 hours, depending on the origin and destination. Certain areas, identified as High Risk, may necessitate special arrangements with our courier partners.

Order Processing Time – 24 Hours

Every order is subject to a 24-hour processing period from the time it is placed. This is the administrative portion of your order and includes the verification of your payment, whether you paid through a payment aggregator, a Buy Now Pay Later (BNPL) provider or by EFT transfer. Your order is only released for picking, packing and dispatch once this processing is complete.

The 24-hour processing period is separate from, and does not form part of, the 2 – 5 working day delivery lead time, which remains unchanged.

Important Note

Orders paid for via Buy Now Pay Later payment methods may be delayed pending confirmation of approval by the BNPL provider.  Delivery of an order will commence once it is in invoiced state, implying that all validations and approvals have been completed.  As far as timeous delivery is concerned in line with our 2-5 Working Day SLA, the onus rests on the client to ensure that correct delivery addresses, contact details, building names and telephone numbers are provided.  Successful on-time delivery is dependent on a client being reachable as our couriers have been instructed not to leave consignments with neighbours, security personnel, etc.  Delivery will be strictly to the addressee due to the nature of goods shipped and the value thereof.  The security of your order is our utmost priority.  We will only hand over orders to parties other than the client on receipt of written confirmation.

What will Delivery Cost?

Delivery charges are determined by the dimensions and volumetric weight as assessed by our couriers. These fees may vary periodically due to fluctuating fuel costs. The table below provides an estimate of potential delivery charges. These charges remain unchanged for now and are subject to review in January 2027:

To ensure the prompt and accurate delivery of your purchased products, it is crucial to provide us with the correct delivery address. Once your order is placed, it will be handed over to our courier service, responsible for ensuring the timely arrival of your product. Please be aware that if incorrect details are provided, we cannot be held responsible for any delays or non-receipt of your order.

Typically, orders are delivered within 2 to 5 business days once processing is complete. However, factors such as stock availability or vendor fulfilment may extend the shipping duration, with a maximum delivery time of 14 days (Special Order Items). Please note that the price displayed on the website excludes the delivery charge, which will be billed separately to all customers in addition to the item's purchase price.

Delivery charges are indicative and subject to potential increases based on volumetric and distance considerations. For outlying or rural areas, additional surcharges may apply, and customers will be notified of these within 24 hours of placing their order.

Peak Season & Public Holiday Delays

We endeavour to fulfil all orders in line with our 24-hour processing time and 2 – 5 working day delivery lead time. Please note, however, that delays are likely from November through to the end of the festive season. This period includes Black November and Black Friday, when order and parcel volumes across South Africa are at their highest, followed by the December festive season and public holidays, when our courier partners operate on reduced capacity.

During this time, deliveries may take longer than 2 – 5 working days and certain orders may be affected more than others. We will contact you where your order is delayed and will manage it closely with our courier partners. Thank you for your patience and understanding during our busiest time of the year.